The tools your team actually uses.
Email, live chat and a knowledge base in one place. Simple enough to learn in an afternoon.
Knowledge base
Write and publish help articles so customers find answers on their own, and your team can pull them into replies.
Live chat
Chat with visitors in real time on your site. Conversations sit beside your email so the whole story stays in one place.
A unique address for every inbox
Create an inbox and get its own email address. Forward messages to it or use it directly, then switch between inboxes in a click.
Assignment and ownership
Every thread has an owner. Reassign in one click, and see live who is viewing or replying so teammates never collide.
Private notes and @mentions
Pull in a teammate without forwarding anything. Notes live beside the thread and customers never see them.
Saved replies
Answer common questions in one click, with the customer's name filled in.
Rules and automations
Route, tag, assign or auto-reply based on sender, subject, keywords or time of day.
Tags and saved views
Label threads, then save the searches your team uses every day.
Response targets
Set a reply goal per inbox and see which threads are about to miss it.
Reports
Volume, first-response time, resolution time and workload per teammate, filterable by inbox and tag.
API & webhooks Coming soon
Connect Groupbox to your own systems and get notified when things happen.
See how your team is doing.
What came in, how fast it was answered, and what is still open. Spot problems before customers do.
Your customers' email, handled with care.
Support inboxes hold sensitive conversations. Groupbox gives you the controls to protect them.
Access controls
Role-based permissions and per-inbox access.
Audit trail
See who viewed, assigned, replied to or deleted anything.
Encrypted in transit and at rest
Standard protections on all message data.
Be first in the box.
Sign up for early access and we'll email you the day Groupbox opens.
Early-access sign-up opens here soon.
Or watch the video demo first.