The tools your team actually uses.
Simple enough to learn in an afternoon. Powerful enough to run your whole support operation.
A unique address for every inbox
Create an inbox and get its own email address. Forward messages to it or use it directly, then switch between inboxes in a click.
Assignment and ownership
Every thread has an owner. Reassign in one click, and see live who is viewing or replying so teammates never collide.
Private notes and @mentions
Pull in a teammate without forwarding anything. Notes live beside the thread and customers never see them.
Rules and automations
Route, tag, assign or auto-reply based on sender, subject, keywords or time of day.
Tags and saved views
Label threads, then save the searches your team uses every day.
Response targets
Set a reply goal per inbox and see which threads are about to miss it.
Reports
Volume, first-response time, resolution time and workload per teammate, filterable by inbox and tag.
Your customers' email, handled with care.
Support inboxes hold sensitive conversations. Groupbox gives you the controls to protect them.
Access controls
Role-based permissions and per-inbox access.
Audit trail
See who viewed, assigned, replied to or deleted anything.
Encrypted in transit and at rest
Standard protections on all message data.
Be first in the box.
Sign up for early access and we'll email you the day Groupbox opens.
Early-access sign-up opens here soon.
Or watch the video demo first.